SMART Suite Mobile Apps, provides an interface to SMART Service Desk (see www.smartservicedesk.com). - ITSM and SMART CRM Desk solution (see www.smartcrmdesk.com).

It supports following features:

* This app for employees to register their queries ,complaints & Appreciations to the employee relations department.
* All essential Service Desk Operations for employees, customers and support agents: displaying, creating,responding, leaving notes, providing resolutions and closing tickets.
* Managers can make approvals of service requests.
* Integrates with SMART Workflow Engine, for ticket escalations.

Note:

Application by default points to SMART Service Desk - Test Servers.
You can change the URL settings. to your own server, after you log on to App, by changing the settings.

Test users are:

Username: employee
Password: 123456

Username: support
Password: 123456