i-net HelpDesk Mobile
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i-net HelpDesk Mobile
i-net HelpDesk Mobile

i-net HelpDesk Mobile

i-net HelpDesk Your Service Desk. TO GO.

App Size: Varies With Device
Release Date: Oct 4, 2011
Price: Free
Price
Free
Size
Varies With Device

The i-net HelpDesk is the service management solution for SMEs. Suitable for internal support, an ITIL service desk or ticketing system for the external customer support.

This app is specifically designed for supporters during mobile use. They can thus be directly at the customer site and view and edit orders.


MAIN FUNCTIONS

- Log in as supporter or dispatcher
- Access to requests and inquiries according to configured permissions
- Display details of the requests, including the processing steps
- Answer requests by email
- Edit requests (e.g. edit, finish, re-submit, set appointments …)
- Enable the customer to sign a processing step
- Variable view of requests (grouping, sorting)
- Create new requests
- Escalate requests to other resources
- Add, view and download attachments
- Search for requests (open and completed)


PREQUISITES

To use the mobile i-net HelpDesk you need a wireless- or internet-connection (eg via VPN) to reach your i-net HelpDesk server.

An HTTPS connection is recommended for secure access. Only valid certificates are accepted.

CHECK OUT THE I-NET HELPDESK

You can try the mobile i-net HelpDesk simple and free. We offer you a demo instance on the internet that can be selected in the app at startup.

If you want to test the i-net HelpDesk server internally, and with your data, you can download the software free as a trial version from our website www.inetsoftware.de/de/helpdesk. The trial version is limited to 60 days and has no restrictions during this period.


SUPPORT

We are always available for questions, suggestions and any problems you may encounter! You can reach us by email directly from the settings of the app.

During the 60-day trial period of the i-net HelpDesk you will also receive free telephone support.
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i-net HelpDesk Mobile 3.7.1 (22.08.2023) Update
2023-08-22 Version History
* Minor bug fixes

~i-net software GmbH
More Information about: i-net HelpDesk Mobile
Price: Free
Version: 3.7.1 (22.08.2023)
Downloads: 2852
Compatibility: Android 6.0
Bundle Id: com.inet.helpdesk.android
Size: Varies With Device
Last Update: 2023-08-22
Content Rating: Everyone
Release Date: Oct 4, 2011
Content Rating: Everyone
Developer: i-net software GmbH


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