The RA_ITSM Addon Application transforms IT service delivery at REMAT Advanced by digitizing the entire operational layer.

This centralized workspace provides end-to-end control and real-time visibility, empowering IT teams to plan, execute, and continuously improve services. Key features include:

Live Dashboards: See service requests and compliance status instantly.
Workflow Automation: Ensure fast, intelligent routing of tasks and approvals.
Performance Analytics: Measure efficiency and service quality with hard data.
Full Traceability: Gain transparency across all IT activities and resources.
Feedback Loops: Capturing customer satisfaction for continuous improvement.
Ultimately, the RA_ITSM Addon Application ensures consistent, high-quality IT services by reducing downtime, optimizing resource use, and reinforcing governance standards.