Customer service is the backbone of businesses. Contribute to building and strengthening sustainable customer loyalty and helping businesses grow. Therefore, today's businesses, not only invest in the Call Center system, but also invest in an application that integrates multi-channel chat and integrates Omnichannel chat for the customer care department.
Besides, Live chat, also known as Omnichannel chat, is very necessary for both businesses and their customers in today's digital transformation, because this is a platform for businesses to communicate with customers in real time. real-time), thereby increasing the connection rate and supporting customers faster and more conveniently.
What is Live chat, Omnichannel chat?
Live chat, Omnichannel chat is an application that allows customers to chat online via chat on the website and popular social networks Zalo OA, Facebook, Viber, ... of the business to consult and support as soon as customers visit visit and arise the need.
Live chat helps businesses quickly capture the "I want to consult, order" moments. As a result, boosting conversion rates, increasing sales opportunities, increasing revenue, and improving customer satisfaction.