※ Information on app usage for customers using new products
New products in 2023 (EQM595/565/555 & EME520/521)
Customers cannot use Navien Mate, but the service can be used through the Navien Smart app.
Warm thoughts about sleep, Navien Mate

■ Smart Navien Mate
Register the device at home. You can manage multiple devices. (Wi-Fi models only)

■ Easy temperature control from afar
Turn on the device in advance with your smartphone and feel the warmth right away.

■ Sleep mode for comfortable sleep
Feel the optimal warmth that regulates your temperature so you don’t wake up too cold or too hot while you sleep.

■ More convenient and diverse reservation functions
Use it more conveniently with a reservation function tailored to your lifestyle patterns.

* Navien Mate app can be used only on models that support Bluetooth or Wi-Fi. (Available on smartphones that support BLE 4.0)
* To use the Navien Mate app, you must register as a member and register your device. (Wi-Fi model)
* The screen may be different for each product.
* Products released overseas cannot be linked. Please use the app for your country.


※ App access permission information
[Required access rights]
- Location: Required to use Bluetooth when linking devices and to search for a router while linking to a Wi-Fi model.
[Optional access rights]
- Notification: Necessary to provide automatic stop timer operation, announcements, reservations, weather link suggestions, and error information
* You can use the app even if you do not grant optional permissions, but there may be restrictions on the use of some functions.