We continue to improve our functionalities to facilitate access to the services of your prepaid health plan.

Request your medications applying your coverage without reimbursement, schedule your face-to-face medical appointments (copay applies) or telemedicine (free of charge) with our metrored ally, request a virtual appointment with our customer service advisors through our virtual office, access the your plan information and find the best medical providers. You will have available our help center to request requirements in a simple way, you will have a follow-up ticket to confirm the resolution of the same. Direct access to our contact channels through whatsapp or customer service chat.

- Remember that if you are a new user you must register and activate your access at: https://mi.humana.med.ec/

- If you have an active user in my human app or portal: Enter with your username (ID) and password that you have used previously.

➡ If you have any problems with My Humana App, write to us at [email protected] or you can call us at 1800 486262.