Urja Sahayya is a dedicated electricity complaint management app designed to simplify the handling of electricity-related grievances. The app allows users to register complaints quickly, categorize them clearly using custom types and subtypes, resolve them efficiently, and inspections — all within a single system.

Urja Sahayya helps teams manage field operations, improve complaint resolution timelines, and ensure that every complaint is recorded and addressed systematically. The app is designed to assist electricity department staff, field workers, and administrators in maintaining transparent and accountable grievance handling processes.

Key Features
➤ Complaint Type & Subtype Management
Create and manage complaint types and subtypes based on local needs. This ensures each complaint is accurately categorized.

➤ Complaints Details
Quickly add complaints with details. Complaints are saved with all necessary information to facilitate easy tracking and follow-up.

➤ Complaint Resolution
Mark complaints as resolved with remarks. Once a complaint is addressed, update its status along with remarks and capture photos how it was resolved, ensuring clarity for both staff and supervisors.

➤ Inspection Module
Conduct on-site inspections directly from the app. Capture photos as evidence, record inspection remarks, and save the date and time of inspection. All inspection details stay linked to the complaint for future reference.

➤ Status Tracking (Pending & Completed)
Monitor the status of all complaints in one place. Easily check which complaints are pending and which are completed to stay on top of progress and priorities.

Why Urja Sahayya?
– Simplifies electricity complaint handling
– Ensures clear categorization with type & subtype management
– Provides resolution with status, remarks and photos
– Provides complete inspection documentation with photos and remarks
– Offers clear tracking of complaint statuses
– Easy-to-use interface for field staff and administrators

Urja Sahayya makes electricity complaint management smooth, transparent, and organized. It equips field workers and administrators with the tools to record, resolve, and track complaints efficiently, ensuring no grievance is missed or delayed.