Insyt is the smarter way to access your mystery shopping and customer experience insights in real time. Designed exclusively for clients of Mystery Management, Insyt gives you the power to see exactly what’s happening across your business - anytime, anywhere.

With over 18 years of industry expertise, Mystery Management is trusted by leading brands across hospitality, retail, retail, government, and healthcare. Insyt is our dedicated client portal app, built to give you clarity and confidence through actionable data.

Key Features:

Dashboards - Track performance results with our industry-leading turnaround times.

Detailed Reports - Access evaluations with photos, comments, and scoring breakdowns.

Performance Insights - Identify strengths, opportunities, and trends across venues and teams.

Customised Access - Secure, role-based logins for managers, franchisees, and head office teams.

On-the-Go Access - Download PDF summaries or drill down into detailed data, wherever you are.

Notifications - Be alerted as soon as new reports and monthly summaries are available.

Why Insyt?

Customer experience happens in the moment—your reporting should too. Insyt connects you directly to the insights that matter, empowering you to take action, improve consistency, and celebrate wins across your network.

About Mystery Management

Founded in 2006, Mystery Management is an independent mystery shopping provider in Australia. We deliver thousands of visits every month, helping businesses turn insights into measurable improvement.