Objectives:
Improve customer satisfaction for both electricity consumer
Reduce fault rectification time
Provide additional channels of communications including social media, email, mobile apps
Collecting technical data of the fault
Fault analysis and taking long term corrective measures
Grouping of multiple complaints related to a single fault
Micro management and monitoring of the performance of the gangs
Rating of the performance of the Circle/division/sub-divison/sub-station/
Establishing system to monitor the reliability indexes for power supply