Smart Helpdesk MTC V5 is a self-service mobile portal to simplify and enhance the quality of service to your customers/ occupants through quick response times and better communication. This application enables the occupant to give more information about the complaint to the Call center.
• End users can submit a complaint, Track, and provide feedback upon completion.
• Ability to provide troubleshooting methods for repeated and common nature complaints.
• Ability to record video, and take images while submitting the complaint.