We initiate the replacement or refund within 2 working days of receiving the product at our centre.For Bank Refund, it may take up to 2 weeks, for the amount to get credited in your account, after we have initiated the refund.For Reward Points Refund, the amount is immediately transferred to your My City My App.in account.The refund/replacement may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package.Time taken to process the Refund may vary depending on the mode of payment.