‘FM PORTAL” works as a Complaint Management System which helps in resolving queries and concerns of Overseas Pakistanis and Foreign Nationals living abroad. The official serviceability and technology owner is National Information Technology Board (NITB). The application is officially developed, designed and managed by the National Information Technology Board (NITB), commissioned by the Ministry of Information technology & Telecom (MoITT).

Features:
• Easy to use
• User-friendly
• Resolves complaints and concerns
• Welcome feedback