NTC Smart Channels is a SaaS based business for managing raw calls, emails and web forms for businesses. Using the service completely transforms the service experience of the contact person: traditionally in need of service, the contact person will have to wait for him or her to be busy, but when using Nordic Telecom's NTC Smart Channels service, the company will actually serve and not have to wait.

When handling calls, the service eliminates queuing, in which the caller typically waits for the released customer service to receive the service. NTC Smart Channels app reverses the situation for the caller; he does not have to wait for the service, but the caller is contacted when the customer service is released. All incoming call attempts are registered by the service and the caller is guaranteed a callback by voice and SMS.

Businesses using the service will not lose calls, and thus customers and revenue, as all communications will be processed. Customers will also benefit from a more comprehensive set of services and customer satisfaction, as well as a reduction in customer service stress because they know they will be able to serve everyone on time.

Customers are typically served at fixed customer service points or call centers. NTC Smart Channels relieves customer service providers of location specificity and callback can be handled and handled by the most knowledgeable customer service staff anytime, anywhere.

Addressing incoming communications via email and web forms is often challenging; which communications have been processed, which are pending and which are ready. NTC Smart Channels solves this challenge in a clear way and also gives you complete freedom in the handling of your communications.

The commercial value of each contact type can be real-time associated with each individual processing event, allowing the service company to track in real time the revenue generated by the various channels.