With NovelVox Cisco Mobile Agent app you can deliver high quality customer engagement even from your remote agents and field technicians. With this app, your agents can stay connected to your one centralized Cisco Finesse contact center application even on the move. It offers flexibility that enables agents to access customer information and handle calls from anywhere in the world with seamless integration of 3rd party apps.
Cisco Finesse Mobile Agent App assures quality agent and customer experience regardless of the agent’s location. It allows access to a single-screen view of the customer journey. It saves largely on any additional infrastructure cost during sudden demand upsurge or seasonal highs.