NTT XR Real Support, provided by NTT QONOQ, is a remote support solution that uses MR technology to solve issues such as "Handing Down Technology", "Shorthanded" and "Safety assurance."
By using the RealSupport for XR Glasses app, you can use MR functions such as spatial pointing and 3D flow to provide hands-free visual information support such as manuals and spatial instructions. Furthermore, by recording videos and logs of on-site work, it contributes to business DX.

To use this app, you will need the following:
1 Corporate contract
2 Issuance of Business d Account or Google Account (This service supports Business d Account and Google Account)
3 Purchasing XR Glasses devices
*If you want to use it on a smartphone alone, please install the Android OS smartphone app.
https://play.google.com/store/apps/details?id=com.nttqonoq.realsupport


By using the RealSupport for XR Glasses app, you can expect the following benefits:
01
It is possible to improve work efficiency such as paperless on-site work and hands-free viewing of documents.

02
The work record function allows you to record videos of on-site work and work history (who did what at what time). This makes it possible to shorten the OJT period and improve the efficiency of work management by learning from past work.

03
By realizing "parallel support" in which one remote person supports multiple local locations at the same time, it is possible to further improve efficiency by reducing personnel and travel costs.
In addition, work can be carried out without being affected by the availability of local skills, and when a problem occurs, it becomes possible for ``the people who can go to work'' to respond, improving the speed of response.


The following features are available with the RealSupport for XR Glasses app:
1 Spatial pointing
Instructions dotted and drawn from a PC are converted into 3D data using MR technology and displayed on the XR Glasses. Even if you move the XR Glasses, the instructions remain in place, so you can receive intuitive instructions such as ``I want you to look over there'' as if you were next to me even if you are far away.

2 3D flow
By synchronizing the pages on-site and remotely, it is possible to clearly display "what work is currently being done on-site." XR Glasses allow you to move and place items freely in space, so you can always work with both hands, no matter where you are.

3 Multi-person call
Since you can talk to up to 6 people simultaneously, both locally and remotely, you can carry out your work safely and efficiently.
・Reducing the number of on-site workers and avoiding crowded conditions / ・Work guidance can also be conducted without contact
・Remote work support enables reduction of travel expenses, etc.
・Improve work accuracy by supporting one on-site work from multiple remote locations
・Support multiple local bases from one remote base to improve work efficiency

4 Image trail capture function
It is possible to save an image trail. If there is any information you would like to record while working, you can take a picture of the scene and save it.
Image trails can be taken both locally and remotely, so if you are using an Android smartphone and want to concentrate on your work, you can take pictures remotely.

5 Guest participation
Guest participation is possible both locally and remotely.
If a guest uses an Android smartphone, for example, a customer who has purchased a product can use an Android smartphone app and receive operating instructions remotely.

6 Local video transmission
When an Android smartphone connects to work, it sends images captured by the camera to the remote app in real time.
This allows you to check on-site work status even remotely.

7 Voice call
You can make calls using all apps, including local and remote locations participating in the work.
Now you can work smoothly even from a remote location.

8 Screen sharing from PC
You can share and view the selected screen on the remote app.