The Nagpur Jal Grahak Sewa app is an official mobile utility by the Nagpur Municipal Corporation (NMC) Water Works Department, designed to streamline consumer engagement and provide essential services to Nagpur city residents. Building on the previous app (Nagpur Water), this updated version uses advanced technology to improve functionality and user experience.
Key Features:
New Connection Requests - Users can apply for new water connections, track the status, and pay fees online.
Change Requests - Enables consumers to request modifications, such as changing the registered name or tap size.
Service Requests - Allows for issues like non-functioning meters, reconnections, or disconnections.
Complaints and Tracking - Register and monitor complaints. Resolution requires a unique "Happy Code" confirmation from consumers.
Billing and Payments - Access to PDF bill views and multiple payment options (Net Banking, Debit/Credit Card, UPI, Wallets).
Payment and Billing History - View past bills and payment history.
Contact Management - Consumers can easily update contact details.
Notifications and Alerts - Provides push notifications, SMS, and personalized alerts for better communication.
App Requirements:
Android OS version 10.0 or above
Compatible with 4G/5G/Wi-Fi networks
For support, users can contact NMC via toll-free number 1800-266-9899 or email [email protected]. This app prioritizes transparency, ease of use, and robust functionality for an improved consumer experience in water service management.