Open Service Manager (OSM) has become one of the most efficient and flexible customization of the well known trouble ticketing platform OTRS.

OSM has been developed to support workflow on the management of all processes related to the provision of technical assistance INSOURCING service and OUTSOURCING and enable efficient and structured management of requests for technical assistance, it is fully oriented towards the ITIL (Information Technology Infrastructure Library).

OsmAPP is the first applicatione that allows you to take advantage of the features of the MDGs directly from your device.

Features:

- Display ticket owners according to the state
- Creating new tickets
- "Supervisor" mode for one of the OSM control function
- Notifications relating to total and daily ticket per state
- Taking charge and change state ticket with a simple click
- Custom search based on the time of closure
- Custom search by customer
- Advanced Search