The ticket management application of FPT Polytechnic College is a reliable utility application, specially designed to help FPT Polytechnic employees quickly and efficiently manage system-related issues. support and request support from students, faculty members in the school.
The main features of the application include:
1. Receive tickets (requests) from students and staff in the school.
2. Notify employees of new tickets, the application will send notifications and reminders to users about the update status, processing progress, or when their request has been resolved.
3. Respond to inquiries with students, faculty, and staff
4. Employees can check previous support requests for convenience in checking information and feedback.
5. Statistics of employees' work by week, month, quarter and year
6. Reviews and feedback: Viewing reviews and feedback from users helps improve the quality of future support.