Agent App: The Ideal Agent Tool
Agent App is a versatile and easy-to-use app that enables agents to handle support tickets for any organisation. Whether you are working for one or multiple organisations, Prime Support Agent App has the features you need to manage your tickets and communicate with customers and co-workers.

With Agent App, you can:

Receive and manage support tickets assigned to you. You can also view the tickets assigned to other agents and staff members within your assigned department in a particular organisation.

Work for multiple organisations and switch between them easily. Your admins can view which other organisations you work for, including your shifts, before hiring you to determine whether you can work in their organisation.

Access the information and tools related to your assigned department.

Communicate with customers via chat, audio calls, or video calls as approved by your admin. You can also chat with other agents and staff members within the organisation to exchange information and feedback.

Update the status of your tickets as you work on them. You can also see the status of the tickets assigned to other agents and staff members and collaborate with them to resolve complex issues within the same department.

Form groups with your department members or with agents/staff from other departments to work on projects, tasks, or problems.

Prime Support Agent App is the ultimate app for agents who want to handle support tickets for any organisation. Download the Agent App today and join the community of agents who are using Prime Support to improve their customer service and performance.