A Comprehensive Ticketing Portal to ensure a complete support system in place.
Customers can create tickets through the portal.
Instant notifications about assigning new tickets, ticket changes, reassigning of tickets etc.
Customers can track their tickets and check status, resolution progress, and review submitted tickets.
Categorization of tickets like Resolved, Pending & Closed
Customers can chat with the assigned Technical Person and vice-versa for a quicker resolution.