This free app from QA, provides a comprehensive introduction to ITIL Service Management 2011.

If you are new to ITIL Service Management or are studying for the ITIL Foundation exam, then this App will support your study and act as a great ‘on-the-go’ reference tool.

Familiarise yourself with the ITIL Service Management Framework through bite size learning nuggets and videos, that help you put it all into context with business performance.

Features:

Videos: Alan Holmes, QA’s Head of Service Management, explains the various stages of the ITIL Service Management lifecycle and the importance of each of these in the real world.

Test Preperation: The quiz feature helps you practice for the ITIL Foundation level exam.

Exam Tips: The exam guidance and tips have been prepared by the largest team of Service Management training consultants in Europe and will prepare you for the question types and best possible responses

Glossary: This section lists the key terms and acronyms associated with service management lifecycle; includes a useful search tool enabling you to look up specific terms and acronyms.

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