The RICOH GEMBA call reception app is
RICOH Easy KAIZEN service This application is used to receive GEMBA calls.

RICOH Easy KAIZEN Service GEMBA Call is a business improvement tool that realizes visualization of on-site troubles. With this tool, field leaders can quickly see why when a line worker calls, so they can take immediate action. In addition, the administrator can reduce the number of calls required by analyzing the call history that is aggregated in real time and taking countermeasures.

【terms of use】
1. The customer can install and use this software on the computer only for the purpose of connecting and using our product "RICOH Raku-Raku KAIZEN Service GEMBA Call" that supports this software.
2. A separate contract is required to use our product "RICOH Easy KAIZEN Service GEMBA Call".
3. Please refer to our website for our product "RICOH Easy KAIZEN Service GEMBA Call" compatible with this software.
https://www.ricoh.co.jp/service/rakurakukaizen