Within the offshore oil and gas, offshore wind and dredging sectors, digitisation is a continuous trend and it’s growing faster and faster. Royal IHC is developing several integrated digital services to meet customer needs, one of these is the Service Portal.
The Service Portal is a personalised modular service that contributes to an efficient cooperation between customers and Royal IHC, increases transparency and supports customers in self-service.
Benefits:
• The vessel information is structured according to the most widely used classification system for the maritime and offshore industry (SFI classification) which enables convenient navigation.
• The Service Portal automatically processes changes so you always benefit from up-to-date information.
• The Service Portal is available as a mobile application which allows you to take information with you even without internet access.
• The Service Portal contributes to shorter lead times for instance to execute service requests or to order spare parts.
• All information is stored safely in one location which contributes to easy transfer of tasks in line with your data access & authorization policy.
** New features - release of September 2020 **
• Spare parts ordering enabling users to add spare parts to a basket and submit the basket to IHC.
• Improved performance for synchronising data to a tablet
** Features - first release **
• Per customer a Fleet Overview
• Per vessel a Product Breakdown Structure subdividing the vessel in systems and components
• Per vessel a Spare Parts Catalogue
• Per vessel a library of Technical Documentation
• Service Request Management enabling users to create, submit and monitor service requests and providing supporting information (e.g. photos and video’s).
The Service Portal is a service available on Desktop & Tablet for registered customers. Each customer organisation can distribute predefined user roles within his/her organisation, such as (field) service engineer and technical manager. The app is multilingual and allows users to synchronise information to a tablet so that user has access to it without internet access.
If you want to know more about the Service Portal, and whether your organisation can also make use of it, please contact your Royal IHC contact person or send a mail to [email protected].
Don’t forget to rate the app. We highly appreciate your feedback!