What is Digital Feedback
For Hotel Industry, feedback is beyond important – it’s key. The purpose of the hotel is to provide a comfortable and enjoyable experience for the guest, which will then bring in revenue.
What went wrong? Is it something you or your team can fix? Was this an issue that, if fixed, will improve the experience for countless other guests?
Digital Feedback is a platform to receive the feedback from the clients, it provides marketers and business owners with insight that they can use to improve their business, products and/or overall customer experience.
Why Digital Feedback
Helps improve a product or service
The best way to improve customer satisfaction is to encourage customers to interact or engage with the business, and for the business to engage with Clients as well.
Offering an amazing experience that keeps your customers coming back and referring their friends to you is the best way you can stand out from your competition.
Best way to measure customer satisfaction
Measuring customer satisfaction help you determine whether your product or service meets or surpasses customer expectations.
Improving the customer experience should be the primary reason you gather customer feedback. The process of winning new business and retaining existing customers is getting harder and harder.
Features
• Customer data is collected and stored
• Customers can give the rating against the Food / Porter / Service
• Notification will be sent to the customers
• Admin can track the total number of Feedbacks
• When the Feedback score is below 30% it would come to admin as an escalation
• Send automatic birthday wishes to the customers
• Improve the quality based on the feedback
Advantages
• Communicate your latest promotions and events to your customers during their visit to the restaurant or engage with them after dining
• Powerful customer segmentation based on frequency and spending, allows you to run specific promotions to drive business from each customer segmentation
• Collect customers’ feedback, store their preferences to personalize and improve customer experience and grow footfall
