The objective of this application is to boost the perceived quality of healthcare by strengthening the bond between citizens and institutions through a continuous monitoring system that collects, channels, and follows up on requests from a territorial perspective and focuses on the user experience.
* Detecting areas of opportunity in population care in real time.
* Carrying out corrective interventions and active monitoring.
* Managing care requests and providing immediate solutions.
* Integrating information for decision-making through a dashboard.
* Strengthening citizen trust in the institutions that comprise the Mexico City Healthcare System.
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