Swatch360 Desk is a powerful monitoring and service management app designed for seamless oversight of banking branch devices. It provides real-time visibility into system performance, issue tracking, and automated ticket generation to ensure uninterrupted operations.

With a structured dashboard for every level — Head Office, NBG, Zonal, Branch, and System Integrator — users can monitor open, resolved, and escalated tickets at a glance. The app automates ticket escalation every 24 hours for faster issue resolution and accountability.

Key Features:

Real-time dashboard for device performance

Automated ticket generation and escalation

Role-based access for users

PDF and print-ready reports for management insights

Streamlined service tracking for faster issue closure

Swatch360 Desk simplifies monitoring, enhances accountability, and ensures every connected device stays operational — empowering smarter, faster decision-making.