Through the Smart Agent, you can manage, assign and monitor your agents and / or work groups. This will allow you to make efficient use of your resources and make your customers' satisfaction even better. The client will be informed of the entire process of the contracted service, and will be able to monitor the journey of the agent or work group that meets their need. Similarly, the customer may qualify and comment on the service provided. For administration, there is access to the platform, both web and app, through which the administrator can manage and intervene in case the agents or work groups need support in the assigned tasks. In the administrative dashboard, you can visualize in real time, the tasks assigned, accepted, in development, delayed, etc.