1. Today in the Competitive world the corporates and large facilities have to run on 24 by 7 operations, with hundred of equipments working in the facility, It is very important to keep an eye on the user satisfaction level for the services and equipment that are used by users. So it is very important to take feedback from the users.

2. Effective feedback has benefits for the giver, the receiver, and the wider organization. Here are five reasons why feedback is so important

1.Feedback is always there
2.Feedback is effective listening
3.Feedback can motivate
4.Feedback can improve performance
5.Feedback is a tool for continued learning

3.There is a strong need to get the process of taking feedback digitised and the stakeholders are informed of any bad feedback and know the sentiments behind the feedback given.