Richardson MyTownApp streamlines the reported incidents from citizens and facilitates a speedy resolution of those issues. Intelligent management and routing of work orders to appropriate personnel in seconds, especially in multimedia, resolves the problems quickly. By making the existing processes more efficient it reduces operational costs by increasing productivity of the crews. Currently mature and readily available technology can help reduce costs for the city and improve citizens’ satisfaction with the city operations. MyTownApp is the present and the future of this technology. We are very proud to be part of those who are striving to make the promised future happen.