You access, wherever you are, and whenever you want, different services to manage your credits independently and in complete security.
For example :
• Log in to your customer area by fingerprint or facial recognition for equipped devices
• Access your customer area wherever you are. Practical for staying informed
• Take an agreement online: no need to contact your advisor, you can choose your monthly payment and your repayment rate
• View the details of your credit: the subscription date, the amount, the rate and all other information that may be useful to you.

Need help ?
Thanks to the “help” tab available from your application, you can at any time:
• Call an advisor by clicking directly on the number indicated
• Send a message to an advisor using the dedicated button

How to log in?
You will need your customer ID.
Made up of 9 digits, you will find it on your Hello Letter.
Unique and personal, each borrower and/or co-borrower has their own identifier number.
If you have forgotten your username and/or password, you can click on “forgotten username” and/or “forgotten password” from your customer area or your Synergie application.
You will be able to receive your username and/or password by SMS. To do this, it is necessary to have communicated your mobile number to Synergie and to ensure that you have access to your operator's network.
Otherwise, you can request to receive them by mail.

If you have any questions or if you encounter difficulties, you can contact your advisor who will forward the request to Synergie technical support for the mobile application.

You can provide us with information allowing us to process your request: connection identifier, first and last name. But remember that your password is strictly confidential.

Synergie uses analytical tracers to establish statistics, volumes of attendance and use of the various elements of its application (content visited, paths, etc.) in order to improve its ergonomics and interest, or even detect dysfunctions.