The "Customer" application is a platform that aims to provide various services to users, such as requesting transportation, delivery, or even benefiting from certain services. The application varies based on the type of service it provides, but the basic features that a “client” application may include can be summarized as follows:
1. Register and update information: It allows users to create personal accounts and enter their data such as name, address, and payment methods.
2. Service Request: It allows users to request various services such as transporting passengers or delivering orders to their homes, specifying the details of the request such as location and destination.
3. Routing and Navigation: Provides location information, helping users choose appropriate locations and giving them estimates of arrival time.
4. Order Tracking: Allows users to track the status of their orders in real time, enabling them to know the current location of the driver or the status of the order.
5. Communication with the service: It allows direct communication with service providers via text messages or phone calls within the application.
6. Payments Management: Provides options for electronic payment and updating payment information, in addition to viewing invoices and wages details.
7. Rating and Reviews: Users can rate the service and leave comments about their experience, which helps improve the quality of the service and provide feedback to providers.
8. Notifications and Alerts: It sends alert notifications about the status of orders, special offers, and any important updates related to the service.
The Customer App is designed to facilitate the user experience and provide tools to manage orders efficiently, which contributes to improving the overall customer experience.