The mobile application Polzela - Smart Municipality represents a digital solution for upgrading the process of paperless business, which enables the Municipality of Polzela to better contact and communicate with the citizens of the Municipality of Polzela through one-way communication. The application increases the transparency of the operation of the Municipality, and on the basis of two-way communication, the possibility of using the application helps to increase active participation in the local environment.

The digital solution represents a comprehensive and effective answer to various problems in the local environment, such as poorer information among citizens about local events and activities in the local community, poorer communication during natural and other disasters, and declining participation. Polzela - The Smart Municipality enables the processing of claims/applications in e-form. The purpose of the implementation of the paperless business process and the operation of the mobile application is to ensure the implementation of services provided by the municipality in an exclusively electronic form or in a hybrid form (partly in electronic form, partly in physical form), where a complete paperless process is not feasible or not optimal.

The use of digital identity and identification and authentication of the citizen with the help of SI-PASS services are enabled for the functionality of the application.

The mobile application allows users to use the following modules:

Notifications (priority notification): about natural and other disasters, about network disruptions, about other urgent events...

Publication of news: about the work of the municipal administration and the municipal council, about new tenders and competitions, jobs, about everything happening in the municipality, about anniversaries, celebrations, other festivities...

Announcement of announced events: announcement of future events in the Municipality of Polzela;

Report of problems and defects: communication between the citizen and the Municipality of Polzela regarding reports of irregularities and errors in the field of public lighting, water supply and sewerage network, municipal waste and ecological islands, municipal roads in the municipality;

E-applications for administrative procedures: the system will enable contact with citizens with e-applications, online payment of fees;