Balqa App Privacy Policy

Last Updated: November 23, 2025
Valor LLC – Damascus, Syria (“we,” “the Company”) is committed to protecting your privacy when you use the Balqa App (“the App”). This policy explains how we collect, use, and protect your personal data in accordance with applicable laws.

First: Data We Collect
We collect the following data when you use the App:

1. Personally Identifiable Information
Full Name
Phone Number
Residence Address (City – District)
2. Payment Information
When you use bank transfer payment, we may collect the following data:
Name of the account holder who made the transfer
Receipt or Reference Number
Name of Bank
Date and Time of Transfer
Image of the transfer receipt (if uploaded within the App)
This data is used solely for payment verification purposes. We do not collect or store any sensitive banking information such as your bank account details or password.

3. Usage Data
Technical data is automatically collected when you use the application, such as:
IP address
Device type and operating system
Application version
Duration of page and feature usage
Fault data and performance improvement
Second: How We Use Your Data
We use your data for the following purposes only:
Providing the service and operating the application
Creating your account and activating shipping and delivery services
Fulfilling and managing orders
Processing payments
Verifying your bank transfer payments
Matching the transfer receipt with your order within the application
Communicating with you
Sending notifications related to orders or your account
Responding to inquiries and providing technical support
Improving the service
Analyzing usage to improve quality and performance
Preventing misuse or illegal activities

Third: Data Sharing
We may share your data only in the following cases:
With service providers who assist us in operating the application or verifying bank transfers (with their full commitment to data confidentiality).
Upon a legal request from a governmental or judicial authority.

In the event of a merger or partial sale of the company, with prior notification to users.

With your explicit consent when required.

We do not sell user data to any third party.

Fourth: Data Retention
We retain your personal data only for the time necessary to provide the service.

Images of transfer receipts are deleted after verification, unless there is a legal obligation to retain them.

Usage data may be retained for a longer period to improve the application and analyze performance.

Fifth: Data Protection
We take reasonable security measures to protect your data from unauthorized access, including:
Encrypting communications
Limiting access permissions
Monitoring and intrusion prevention systems
However, 100% online protection cannot be guaranteed.

Sixth: User Rights
You have the right at any time to:
Request the deletion of your account and personal data
Update your information
Request a copy of your data
Withdraw consent to the processing of your data
For requests, you can contact us directly.

Seventh: Children
The application does not target children under the age of 13, and we do not knowingly collect their data. If data collection of a child is discovered, it will be deleted immediately.

Eighth: External Links
The application may contain links to external websites. We are not responsible for their policies or content.

Ninth: Amendments
We may update this Privacy Policy from time to time. You will be notified within the application of any material changes.

Tenth: Contacting Us
For inquiries or privacy requests:
Phone: +963998178034
Company: Valor LLC – Damascus, Syria