Vantlang Viltu
Developer: Office of the Deputy Commissioner, Serchhip
Category: Civic Engagement / Government Services
Target Audience: Citizens

About this App
---------------
Vantlang Viltu a digital governance initiative by the Office of the Deputy Commissioner, Serchhip, designed to foster active citizen participation in addressing local civic issues. The platform empowers individuals to raise concerns and allows government departments to respond quickly and transparently.

This app bridges the gap between the people and the administration, creating a real-time, structured system for lodging complaints, assigning responsibilities, and ensuring timely resolutions.

Key Features

? Report Civic Issues: Citizens can raise complaints by selecting a category, entering details, attaching photos, and tagging the location.

? Track Complaint Status: View the progress and final resolution of submitted complaints.

? Departmental Coordination: Enables seamless communication between departments and the Deputy Commissioner’s office.

? Dashboard & Analytics: Real-time statistics on complaint trends and departmental response times for transparency and performance monitoring.

? Role-Based Secure Access: Separate login panels for Citizens, Departments, Deputy Commissioner, and Admins.

⚙️ Admin Controls: Full backend access to manage categories, map civic issues to departments, reset passwords, and more.

User Roles

1. Citizen Login
Submit civic complaints (e.g., sanitation, roads, water supply).

Attach images and provide precise locations.

Engage directly with the administration to improve their locality.

2. Deputy Commissioner Login

Monitor all submitted complaints district-wide.

Assign complaints to the appropriate department or nodal officer.

Track department-wise response and performance.


3. Departmental Login

Nodal officers from various departments (e.g., PWD, PHED, Sanitation) receive and manage complaints assigned to their unit.

Update complaint status and resolution details.

Coordinate internally to ensure timely redressal.

4. Admin Login

Manage and configure technical aspects of the platform.

Create and map departments to specific civic issue categories.

Modify or reset login credentials for all user types.

Maintain system integrity and backend support.



Why Use Vantlang Viltu?

Vantlang Viltu is designed to improve transparency, efficiency, and responsiveness in civic issue resolution. By promoting accountability at every level—from citizen to commissioner—it is a step towards smarter, people-first governance.

Let your voice be heard. Help shape a cleaner, more efficient, and responsive Serchhip.