"Sterling Generators Pvt. Ltd. After Sales CRM is developed and operated through market leading support system to stream line and enhances support to their end users. This platform enables the whole after sales activity comprissed in one single application. This application is data oriented and user friendly. This application keeps our service activities measured in time and quality to ensure customer delight.
This application creates reports like manpower movement, activities, various type of service call login, up to date machine population, monitoring of PDI, Commissioning, Warranty Calls, AMC, CAMC and O & M activities accross the branches.
With all this reports generated to monitor MTTR, First time right job, effective utilisation of manpower, on time AMC services and billing."