This function involves the comprehensive management and administration of jewellery savings schemes that are structured around individual customer savings behavior. It includes the creation, monitoring, and updating of personalized savings plans that allow customers to contribute fixed or flexible amounts over a defined period, typically with the goal of purchasing jewellery upon maturity.

Key responsibilities include tracking monthly or periodic contributions, ensuring accurate and timely record-keeping, generating statements, applying applicable bonuses or discounts as per the scheme's terms, and providing customers with real-time updates on their progress. The system must also handle variations in payment schedules, missed payments, or early redemptions, while maintaining transparency and trust.

Additionally, this role ensures compliance with financial regulations and company policies, provides detailed reporting and analytics for internal use, and supports customer service teams with the necessary data and insights to assist clients effectively. Ultimately, the goal is to deliver a seamless and rewarding savings experience that encourages long-term customer engagement and loyalty.