VSCC is a phone application serving multi-channel customer care, supporting call reception, providing the ability to call out through the company's number and allowing agents (operators) to receive and receive calls. Support customers through many different channels such as: Livechat, messaging applications and social networks: Facebook, Zalo,...
Main features:
- Manage customer information and contacts
- Manage call history
- Receive customer calls
- Hold, mute and transfer or call forward calls to another operator
- Call
- Save history, record calls