How does a free trial work?
Free trial provides you full version with no limits, so you know exactly what you are getting when you become a 9km customer.

What happens after my free trial ends?
Your account will be downgraded to the basic free version and you can continue using it for free.

Are there any setup fees?
There are no setup fees or hidden charges. 9km team will help you setup everything to start your business online.

What happens if I exceed 50 orders with free version?
If you exceed your limit for your billing period, you can upgrade to the next level paid version depending on your estimated revenue and continue using our services.

Can I upgrade or downgrade or cancel at any time?
Yes, 9km is pay as you go service and you can Upgrade or Downgrade anytime. If you ever decide that 9km is not the right solution for you, you can cancel your account anytime.

Do I have to sign a long-term contract?
There’s no contract. It’s just Month-to-Month subscription. You can get an additional discount if you signup annually.

What kinds of payment do you accept?
We accept all major credit cards. You can contact your account manager for more details.

Can I integrate with my existing application?
Yes, we have an API to integrate with your applications and our support will help you setup.