Zajel is an integrated e-delivery application specifically developed to meet the needs of the Libyan market, offering smart and modern solutions for local delivery services. The application is based on the principle of connecting online or traditional stores with end users in a direct, easy, and fast manner. This enables both the store and customer to complete the sales and delivery process efficiently and flexibly, without the need for intermediaries or dealing with traditional logistical complexities.
Zajel offers a distinguished user experience through three main interfaces: the user application, the store application, and the driver application.
The user application allows users to browse stores and products, order and pay, accurately locate delivery locations using maps, track order status in real-time, and communicate with the driver or store when needed. It also provides users with features such as in-app wallet recharge, receiving exclusive offers, and easily managing their order history.
The store application is designed to enable store owners to upload their products, manage inventory, modify prices and offers, review incoming orders, and update order status at every stage of delivery. The application also allows stores to view sales and performance analytics and reports, helping them improve their business strategies. The driver app is designed to provide a simple and efficient interface that enables agents to receive orders, view customer details and location, initiate delivery, and update the status in real-time until the order is delivered. The app also supports GPS tracking to provide the best delivery route, along with a customer satisfaction-based rating system to ensure quality service.
Zajel relies on modern technologies such as Redis for performance management and temporary data storage, and the Reverb WebSocket system for sending instant notifications and real-time order updates. Multiple payment gateways are also integrated within the app, such as Sadad, MobiCash, and OnPay, along with the ability to top up the wallet using prepaid cards, providing a variety of payment options and catering to all segments.
On the administrative side, Zajel offers a subscription system for stores that includes free and paid plans. Paid plans allow stores to access advanced features such as exporting and importing data via Excel, viewing detailed analytics, managing product costs and calculating net profits, and enabling advanced marketing tools. This system was built to support the growth of small and medium-sized enterprises (SMEs) in Libya and enable them to effectively digitalize.
On the other hand, Zajel works to achieve logistical justice in the Libyan market by connecting customers with the nearest agents and providing an integrated delivery experience that includes speed, safety, and professionalism. The application also contributes to creating new job opportunities by registering drivers as independent agents who can manage their time and choose the right orders.
Zajel's vision goes beyond traditional delivery. It aims to build an integrated digital system that facilitates e-commerce within Libya and provides users, stores, sellers, and agents with a unified and secure experience. In the future, Zajel plans to expand to include additional services, including intercity shipping and scheduled delivery.
In short, Zajel is not just a delivery application; it is an integrated services platform that seeks to modernize the digital infrastructure for delivery services in Libya through practical solutions, continuous technical support, and real economic empowerment for all parties involved in the business process.
