AISupportEng is an AI-powered productivity app tailored for support engineers to streamline the ticket analysis and resolution process. Seamlessly integrated with Zendesk, it automates ticket retrieval, uses AI to suggest solutions, and updates ticket statuses — helping reduce manual workload and improve support efficiency.

Key Features:
? Automated Ticket Sync: Retrieves Zendesk tickets every hour using the Zendesk API.

? AI-Driven Analysis: Uses OpenAI to analyze ticket content and suggest resolutions.

? Ticket Management: Support engineers can review AI suggestions, update statuses, and manage comments.

⚙️ Customizable Settings: Includes a configuration page to manage Zendesk credentials and API details.

AI Analysis: Each ticket is processed using OpenAI to generate analysis and resolution suggestions.

Zendesk Sync: Upon completion, updates are pushed back to Zendesk with new comments and status changes.

Why AISupportEng?
? Boosts ticket resolution speed

?‍? Designed specifically for support engineers

? Simplifies support workflows with intelligent automation

AISupportEng transforms your support operations by combining automation, AI, and seamless Zendesk integration — all in one easy-to-use mobile app.