The ROMICO 1A app is a native smartphone app that makes Computer Telephony Integration (CTI), Unified Communications (UC) and Contact Center (CC) functions accessible to you wherever you are.

The ROMICO app provides the following features:

The well-known telephony functions:
• Make call, pick up, transfer, conference, hold, broker

Presence management even on the go:
• Real-time status display
• Changing presence

A complete contact import of all connected DIS data sources:
• Quick search function, caller identification, speed dial buttons and
Speed ​​dial contact shortcuts

Journal functions:
• complete call history
• Recall from the journal
• automatic synchronization of all devices

Familiar pop-up actions from the client, even when you’re on the move:
• Planner/follow-up reminders

Personal rules manager:
• RUL management configuration
• Selective Follow Me
• State integration

Mobile office functions:
• OneNumber concept via TeliRemote
• ROMICO One Journal Concept (table, DECT and mobile/smartphone)
• CallBack/CallThrough function

Contact Center features:
• Mobile CC agent support
• ACD LogOn/LogOff
• Team journal

This app can be downloaded for free. Use requires a ROMICO 1A app license.
Further functions can be activated with the following licenses.
[Requirement for contact center functions: ROMICO CC agent extension]
[Requirement for one-number integration: ROMICO TeliRemote]