IT self-service solution Smart Link helps users reach their goal quickly. Smart Link is the self-service software that establishes a smart connection between IT end users and IT Support. All IT-related information and support functions are pooled in a single channel. Thus Smart Link is always the first point of contact for IT end users – regardless of whether error messages, IT-related questions or service requests are involved. Furthermore, all of this is possible across all channels of communication; on every desktop PC, notebook, tablet and smartphone.

Features:
- Search and browse solution documents
- Read important news
- Integrated chatbot
- Create service requests
- Read service requests information