Service Genie is an android based Service tracking app with a web-based admin panel to track the GPS location of Service Executive and manage their daily activities by capturing updated and authentic data from point of execution. To ensure Service Executive tracking becomes so easy for the employers so that they can focus on the right things for the growth. Our Service tracking app covers almost all the tasks which a Service Executive does daily like Deliver the Service to end-user, Process the Service on real-time, taking the customer's signature to verify the process and so on.
Improve your Service team performance with Service Genie - GPS tracking for Service reps. When your Service Executive check-in and out of customer visits with the app, their locations are recorded, the duration of the visit is calculated, and details are mapped out in real-time.
Service Executive and Manager itself insert the complaints from the mobile app. Once the Complaint will be registered , the Manager can assign and Re-assign the Complaints to their Service Executive.
The main important feature is, every time Manager will not assign and reassign the complaint, once the pin code is assigned to Service Executive, complaint will automatically assign to their respective service Executive and the manager . and if the pin code is not bound up with any service executive then it will directly come under admin account , an admin will decide the further action on it.
We are also providing the Service to see all the nearby complaints on the map , on the basis of your list of complaints, so that Service Executive can decide their next complaint to visit.