The mobile application for ticket management is a tool that allows users to quickly and conveniently report problems, queries or suggestions directly from their mobile device. The application is intended for both customers and employees, offering easy access to the ticketing system anytime and anywhere.

The main features of the application include:

Reporting Issues – Users can quickly submit reports by selecting the appropriate category, adding a description of the issue and, if necessary, attaching photos or other files.

Report status tracking – The application allows you to monitor the status of the report on an ongoing basis, informing the user about the progress, assignment of the report to the appropriate person and its resolution.

Communication with service – The application provides direct communication between the reporting person and the person responsible for solving the problem, which facilitates the exchange of additional information or explanations.

Ticket history – Users can view their previous tickets and resolution history, which allows for easier tracking of issues and provides better documentation.