Doctor2Go enables access to medical consultations without the cost in time, money of going in person to a medical centre.

This offers you huge benefits for your health, by reducing the barriers to getting medical help, so you’re more likely to receive it, as well as enabling you to be calmer, happier and healthier by saving you fighting traffic and waiting in a doctor’s waiting room picking up bugs from other people coughing and sneezing.

Doctor2Go doesn't require you to enrol with us either, so you can keep that old-style medical centre up your sleeve in case you choose, or need, to go back to the old way of being seen by a doctor.

Hours of operation:

Doctor2Go’s medical services are available between 9:00am and 5:00pm on normal business days between Monday and Friday, New Zealand time.

Patient Age:

Consultation are available only to patients aged 18 years or older.

Consultations:

The first person you connect to may be a Registered Nurse, to assist you before you are connected to a doctor.

Our Personnel:

Our Medical Doctors and Registered Nurses hold a current New Zealand Annual Practicing Certificate relevant to their scope of practice.

Privacy Policy:

We adhere to New Zealand’s Health Information Privacy Code, which you can read here.
https://www.privacy.org.nz/the-privacy-act-and-codes/codes-of-practice/health-information-privacy-code-1994/

Terms and Conditions:

You agree to provide accurate information to us, upon request, concerning your date of birth, immigration status and anything else we require in order to assist you. By using this app, you warrant that the person the consultation is for, is aged 18 years or older.

We do not guarantee uninterrupted access during our hours of operation. Our personnel will at times be assisting other patients, or there could be technical issues preventing connection. This is not an emergency service.

In some cases we will advise you to see a doctor in person. In order to receive the information that would enable one of our healthcare practitioners to make such a determination, you will have paid a consultation fee. This is not refundable.


Emergencies:

If you regard your situation as an emergency, please telephone 111.


For help, support and general inquiries, please contact our Support team via Chat on our website at www.doctor2go.co.nz or email [email protected]

Please note that our support team is manned by customer services representatives who are not medical professionals. Contacting us via Support is for customer service or product-related enquiries only. Support enquiries are not medical consultations. Please do not share your medical information with our support team.

If a member of our support team is not available at the time of your enquiry, our messaging system will advise you of this. In most cases, our support team will be back in touch with you via email or telephone.

Important:
Doctor2Go is available in New Zealand only for persons aged 16+.