With the Crédit Agricole “Pacifica” application, you can report a claim at any time or be put in direct contact with a claims manager.

You can also easily find your insurance certificates, directly in the application.

Finally, if you have health insurance, you can view your reimbursements, download your third-party payment card, estimate your reimbursements, take steps, send documents, benefit from a teleconsultation and locate a health professional.


MAIN FEATURES
You can :
- Declare a claim: enter the circumstances of your claim and attach up to 3 photos to complete your claim. Once the declaration has been sent, the PACIFICA services will contact you.
- Management of your current claim: in order to simplify / accelerate the processing of your file, you can send the supporting documents requested by your manager in real time.
- Dealing with a "broken glass": if you have subscribed to the broken glass option, easily find a specialist in automotive glass nearby thanks to a geolocated directory.
- Edit your certificates: you can consult, download or send by email the most useful insurance certificates.
- Access emergency services or get in touch directly with a manager. The application also includes a service allowing deaf or hard of hearing customers to contact an assistant.
- Consult the details of your auto, life and health accident insurance policies.

For the insured health:
- Consult, download or send by email your third-party payment card
- Track your health reimbursements with a history of the last 24 months
- Estimate your reimbursements for the cost of routine care in optics, dentistry, hospital and hearing aids
- Get in touch with a healthcare professional through teleconsultation
- Locate a healthcare professional from the Carte Blanche Partners network or a doctor
- Access Health Magazine articles
- Benefit from a coaching service thanks to the wellness and health courses
- Send an invoice, a quote or request hospital care

These functions are available to Pacifica customers with a bank account at Crédit Agricole or Banque Chalus. We are actively seeking solutions to enable all of our customers to access it, including those who no longer have / no accounts.

In case of difficulty or for any suggestion for improvement, do not hesitate to contact us at the following address: [email protected]