Application for the management of the assistance service on software and hardware systems provided by SNG for large-scale distribution, retail, industry, catering, pharmacies, public businesses. The system integrates in a single solution the management of assistance requests, the planning of assistance interventions with relative electronic archiving of all documentation certifying the interventions carried out, management of the contractual sales, assistance and rental processes. The purpose of the platform is to optimize the management of services and activities across all business areas