SAKTI 112 RESPONDER Application: Empowering City & District Field Officers
Introduction
In today's fast-paced world, cities and counties face a barrage of emergencies and citizen demands. From downed power lines and overflowing sewer lines to noise complaints and animal control calls, field crews play a critical role in ensuring the smooth operations of our communities. However, managing these diverse tasks efficiently can be a challenge.
This document introduces the Emergency Task Responder App, a mobile application designed to empower city and county field officers by simplifying their workflow and improving communications. This comprehensive description discusses the app's features, functions, target audience, benefits, and potential impact.
Target User
The Emergency Task Responder application is primarily intended for field officers working in various city and county departments, including but not limited to:
Public Works
Public Safety
Parks and Recreation
Animal Control
Code Enforcement
Sanitation
These officers are often the first point of contact for citizens facing problems within their jurisdiction. This application provides them with a unified platform to receive, manage and complete these tasks efficiently.
Main feature
The SAKTI 112 Emergency Task Responder app offers a powerful feature set designed to simplify the lives of field officers and improve their response times. Following are the details of its function:
Ticket Reception and Management:
The application serves as a hub for receiving life-threatening or non-life-threatening emergency duty requests submitted by citizens through various channels (e.g., telephone calls, online portals).
Each ticket contains detailed information such as:
Category
Problem description
Location (integrated with maps)
Work Status
Reporting Profile
Images or videos uploaded by citizens (optional)
Officers prioritize tickets that have just been escalated to them
This application provides a discussion space for which agencies are involved in this problem category

Issue Status Update:
The officer can update the ticket status during the resolution process:
"Handling" - confirms receipt of the ticket by the attendant
"Resolve" - ​​indicates the officer has finished filling in the form to complete the task
"Completed" - indicates the report has been declared complete by the service pic
Each status update may be accompanied by a note providing more details about the situation.
This real-time status update system allows dispatchers and supervisors to monitor progress and allocate resources effectively.
Troubleshooting Tools:
This application can be integrated with relevant departmental databases, providing officers access to:
Standard operating procedures for various tasks.
Licensing information and regulations.
Contact details for the utility company or relevant third party.
Officers can use built-in forms to collect data at the scene, such as:
Damage assessment
Citizen information
Material or resource requirements
This application can facilitate communication with external parties, allowing officers to:
Request additional resources (e.g., backup team, equipment)
Coordinate with utility companies for repairs
Escalate complex issues to supervisor
Task Monitoring and Reporting:
This application is the basis for the real time location of field officers in handling tasks, so that higher departments can monitor and make basic decisions in dealing with citizen problems.
Integrated Communication Tools:
This application allows seamless communication between officers, dispatchers and supervisors:
Secure in-app chat function for direct communication with dispatchers or supervisors.