URMS Ticketing System
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URMS Ticketing System
URMS Ticketing System

URMS Ticketing System

Ticket management will provide tracking of support against the contracts

Developer: Imtac
App Size: 5.5M
Release Date: Oct 7, 2018
Price: Free
Price
Free
Size
5.5M

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Mobile
Ticket management will provide tracking of support and parts against these contracts. Objectives of ticket management are,
1. To track the efficiency of support services
2. To track the efficacy of contracts
3. To ensure the quality of service

Ticket management or service management will primarily carter two areas,
1. Response or On-Call Services
2. Schedule or Preventive Services

Majority of tickets will fall under this category, responses can be further categorized as below,
1. Break and Fix – Parts replacements
2. Support requirement – Priority/SLA based
3. Scheduled Support – Patch Update, Upgrade etc.

Guidelines for Response Management are
1. Track time to respond in compliance to SLA for contract
2. Track time to resolve
3. Track cost for each ticket in terms of manpower services, spares, and incidental cost
4. Track engineer’s proficiency in effort estimation vs actual
5. Track engineer’s efficiency via problem re-occurrence
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More Information about: URMS Ticketing System
Price: Free
Version: 0.0.2
Downloads: 50
Compatibility: Android 4.4 and up
Bundle Id: imtac.urms.mobileapp
Size: 5.5M
Last Update: Oct 7, 2018
Content Rating: Everyone
Release Date: Oct 7, 2018
Content Rating: Everyone
Developer: Imtac


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