[Three features of Mitsukoshi Isetan remote shopping app]
● Chat customer service
You can select a shop from the target list and enjoy shopping while asking questions and consulting with the person in charge anytime, anywhere.

● Video customer service
You can also use video service by selecting a shop from the target list and making a reservation in advance. You can experience shopping online as if you were at the store.
* Advance reservation is required for video service.

● Online payment
A new shopping function.
You can easily settle online for over-the-counter products selected by chat customer service or video customer service.

[About using the app]
・ Please log in to use after registering as a Mitsukoshi Isetan WEB member.
If you have used the following services, you can log in with your registered email address and password.
-Isetan online store, Mitsukoshi online store
-Mitsukoshi Isetan mail magazine

・ It may take some time to respond because the sales staff at the store will respond.
・ Some shops do not support video service.


[Notes on purchase]
・ The cards that can be used in the app are limited to those of the WEB ID member. It was
・ At the time of purchase, we may ask you to confirm your identity.
・ Products can only be delivered within Japan.
For some products such as valuables, only the address registered on the card at the time of payment will be accepted (transfer is not possible).
・ Credit cards issued overseas may not be accepted.